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In an effort to stop the spread of COVID-19 and to protect our valued customers and staff, we are following the recommendations made by our Government and Ottawa Public Health. 

While visiting the dealership, we ask that all customers practice social distancing, follow signage and wear a mask at all times. There are hand sanitization stations available upon entry plus, we have increased our cleaning procedures to disinfect frequently touched areas throughout the dealership several times daily. Our Service and Parts department is operating contactless only. 

Service Procedures   

Appointments can be booked by phone or click here to book online. Frequently touched points on your vehicle will be disinfected upon arrival and when leaving. Due to Covid-19, dealership doors are locked at this time, but our Service department is open. On arrival. Please fill out a night drop envelope and drop it in the contactless drop box located on the service garage door's right side. If you wish to speak with an advisor, call 613-521-2300. When your vehicle is ready, we will contact you for the payment and arrange to leave your car keys. Customers are encouraged to prepay by credit card when possible. Until further notice, our complimentary car wash for Service customers is suspended, as well as our Customer Shuttle.

Parts Procedures  

Parts is open and will be providing convenient touchless curbside pickup. Please contact our parts department by filling out our online form or contact them by phone at 613-521-2300. Prepayment is required for curbside pick-up. Customers will be required to pay by credit– no cash payments.

Sales Procedures

Our sales team is here for you by appointment only. We are recommending that all preliminary sales questions be answered by phone or online via email, chat, or video. Test drives are now available. We recommend that you contact us to book your test drive to ensure that our team will have the vehicle cleaned and disinfected before you arrive. Book now

When entering the dealership, we ask that you please follow the protocols below:

  • Follow our social distancing protocols mentioned above.
  • Limit of 8 customers in the showroom at all times.
  • Children’s play area and refreshment stations are unavailable until further notice.

If you have any questions or concerns with financing, please feel free to contact us or contact Volkswagen Finance directly at 1-888-412-2834 or email info@vwfinance.com

Thank you for your patience and cooperation during these challenging times, and know that your safety is our top priority. If you have any concerns or recommendations, please feel free to contact us.

Please note that we will be monitoring this situation and updating our website daily, so please check for updates.

A few more questions
  1. When do you plan to buy a vehicle?
  2. In order to comply with the Canadian Anti-Spam Law, we are asking you to confirm that you wish to receive communications from us such as rebates, promotions, offers and future private sales.
    IMPORTANT: You can easily remove your consent at any time!
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